What touchless actually means
If you have to think about your AV, it isn’t touchless yet.
We watch every room continuously and act before a meeting ever stalls.
Managed Services
The IMS Managed Services Platform
The best AV is the one you never notice.
A touchless managed services model that keeps technology invisible to users, and accountable to leadership, long after install day.
2025 Integrator of the Year
ISO/IEC 27001:2022 Certified
30+ Years
01 · The Problem
Install Day Is Not the Finish Line.
Most AV programs are built to succeed on day one. Not day one thousand.
The hard part is not buying the room. The hard part is keeping every room reliable, visible, supported, and ready for the next budget cycle.
Year 1
It works. No one is watching it.
Year 2
Tickets pile up. IT becomes the de facto AV help desk.
Year 4
Refresh shows up as a surprise capital request, not a plan.
Any Day
A board meeting opens with “can someone fix the screen.”
None of this shows up on the original quote. All of it shows up in your budget, your IT team’s time, and the room’s reputation.
02 · The Shift
We Don’t Install AV. We Run It.
A performance partnership, not a project handoff.
We’re not paid to keep screens on. We’re paid to keep people connected, IT focused on strategy, and technology accountable to the value it was bought to deliver, long after the invoice clears.
03 · How It Works
Touchless Means We Move. Not You.
Monitor, detect, resolve, report, recommend, refresh: a closed loop that runs without anyone in the room noticing.
Always OnClosed Loop
Monitor
Detect
Resolve
Report
Recommend
Refresh
The technology fades into the background. The user focuses on the meeting. IT focuses on strategy. Leadership focuses on the business.
04 · The Architecture
Four Pillars. One Accountable Model.
Each pillar solves a different problem leadership actually has.
Sized to fit, not sized to sell. A five-room office gets the same operating discipline as a 500-room enterprise, just scoped to its budget.
The engagement can be CapEx with a service agreement, hybrid AVaaS, full AV-as-a-Service, or embedded staff. The point is the same: one owner, one model, one standard of accountability.
01
Foundation
Service & Support
We see the problem before you do.
24/7/365 monitoring with industry-leading response times. Tiers match coverage to what is actually mission-critical, not the other way around.
99.2%
Average uptime across managed environments
- Fewer tickets reach the user
- Predictable spend, not surprise invoices
02
Lifecycle
AVaaS
One line item. Not a capital event.
Hardware, install, support, monitoring, and refresh, bundled into one operating cost. IMS owns the deployment and the upgrade path, not just the financing.
CapEx to OpEx
Budget alignment CFOs prefer
- No five-year capital ambush
- Technology stays current automatically
03
Human Layer
Staff Augmentation
Specialists you don’t have to recruit.
Onsite or remote, embedded or event-based, with defined scope, escalation, and IMS oversight, not a staffing agency placement.
No headcount
Predictable coverage without permanent hires
- Every critical meeting is staffed
- Internal IT freed for higher-value work
04
Intelligence
Reporting / 4Sight
Evidence, not anecdotes, for the budget conversation.
Our proprietary monitoring platform turns AV from a reactive cost center into usage data, health analytics, and trend reports leadership can act on.
Evidence-based ROI
For every refresh and upgrade conversation
- Real data to justify the next refresh
- Usage analytics to right-size space
30+
Years of expertise
#1
2025 Integrator of the Year
99.2%
Average uptime, managed environments
05 · Proof, Not Promises
We’ve Earned the Right to Say This.
Independently verified. Not self-declared.
2025
Integrator of the Year
NSCA, Commercial Integrator, and Security Sales & Integration, the same year. The industry’s top honor.
ISO
27001:2022 Certified
Information security management certified to the international standard your compliance team will ask about.
30+
Years of AV Experience
Three decades of integration depth, boardroom to broadcast.
Inc. 5000 Fastest-Growing Private Companies
Named a Best Place to Work
06 · The Promise
We Measure Our Success By Yours.
One outcome. Four ways to feel it.
i.
Your users stop thinking about AV, because it just works.
Usersii.
Your IT team gets its time back.
ITiii.
Your leadership sees the ROI, not just the invoice.
Leadershipiv.
Every renewal is a re-sale. We have to earn it again.
IMS
Next Step
Let’s Make Your AV Boring Again.
Liam Boyle · lboyle@imsts.com · IMS Technology Services
One conversation. One assessment of your current environment. Zero obligation.